Here are the answers to a few frequently asked questions (FAQ's) that may help you better
understand our Affiliate Program. If you have any further questions, please contact our
Affiliate Relations Team at affiliate@axisshop.com.
Quick Menu:
Q. Are there any hidden costs?
A. No, the Affiliate Program is absolutely FREE.
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Q. Can I contact someone if I have a query?
A. We have an excellent Affiliate Relations Team dedicated to making your
Affiliate business work. Email: affiliate@axisshop.com.
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Q. Will my information be sold or shared?
A. Of course not. AXISshop.com respects your privacy and we only collect enough
information to administer your account.
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Q. What type of website can join us?
A. Financial sites, sex sites, news sites, shopping mall sites, essentially any site
that is seeking both extra traffic and extra revenue.
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Q. What if I want access to my account details?
A. Easy. Just click onto "View Account" and you can check your earnings 24 hours
a day 7 days a week.
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Q. I have lost my password / I need to change my details what can I do?
A. Email affiliate@axisshop.com with your question and your Affiliate ID or the email address you used when you signed up. This way we can access your information straight away and answer you question a lot sooner.
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Q. What does 'false' and 'true' under the paid column indicate?
A. True indicates that you have been paid commission on
that sale, false indicates that you have not. This column does not reflect whether the sale was
declined or refunded, it only relates to whether your commission has been sent.
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Q. I would like to know if I can link directly to a product, or if I can only link to your homepage. Also, if someone clicks from my site to yours for purchasing, but they have a look around your site before buying, does that still count for commission?
A. We have many ways for you to promote AXISshop.com products and it's not just by promoting the Home Page. As detailed in
our linking page, you are able to link to the Home Page, individual departments such as DVDs or Sex Toys,
right down to the individual products, you can even copy and paste our images into your website as long as you credit AXISshop.com as the source.
Finally if a customer clicks through your link they are permanently tagged for the duration of their visit. No matter how many pages they visit
within AXISshop.com or what they purchase, you will be credited with the sale once is takes place.
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Q. I would like to know if I am allowed to design my own links and banners for AXISshop.com or do I have to use predetermined graphics?
A. Yes you can design your own graphics and links to AXISshop.com. You can even use movie covers and product pictures as long as they are branded with the AXISshop.com logo (legal requirement).
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Q. I have just put a your link on my website, but I want it to open in a new window so people can come back to my site after they have finished shopping. How do I do that?
A. That's a great way to keep traffic coming to your site, and to make commission. In the HTML page simply type in this new line:
<a href="URL HERE" target="_blank">Text or Banner Here</a>
URL HERE is the AXISshop.com destination link followed by your affiliate ID.
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Q. I am linking to your products directly from my site, are the products readily available - or is there a time delay between ordering and shipping?
A. The AXISshop.com website is linked dynamically to our warehouses in Canberra, the products that are online are readily available so there is no time delay between ordering and shipping. Should we sell out of a product then it is removed from the website. This means that you should check your links at least once a week to ensure that they are up to date.
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Q. I am an affiliate and would like to clarify something with you. When someone orders a product through my affiliate link to AXISshop.com, how long does it take for the sale to be shown in my account?
A. Your affiliate sale will appear immediately after the order process has been completed. We record the Date, Time and Amount as well as daily click-throughs.
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Q. I have just checked my affiliate stats, could you explain please what it all means - paid says false, level says 0, and also I notice that the freight charge wasn't included in total charge.
A. Paid - FALSE means that your commission has not been paid to date. This will change to TRUE once your commission has reached $100 and your have received payment. If your commission was fraudulent is will show FRAUD.
LEVEL 0 - is used for the multi tiered affiliate system which is currently being developed. Level zero is the top level.
Freight is not credited to your account, as it is the cost of shipping your goods to your customer.
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Q. I want to receive a cheque instead of having my commissions paid via direct deposit into my bank account. Is that OK?
A. Due to the increase in cheque fees, we changed our payment method to direct deposit. This is why it is important for you to ensure that your bank details are up to date with us. Should you wish to be paid via cheque a processing fee of $20 will applied.
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Q. I have just received a commission payment for last month, but after looking at my account online there are a couple of sales that still show false. What's the deal?
A. What has happened in this instance is that the sale that shows false has been rejected or declined because of fraudulent reasons. In cases such as this we cannot credit you with the sale, as it was not approved. On rare occasions a fraudulent transaction will take place and as much as we try to limit the damage of these transactions, we cannot always avoid the trouble associated in these situations.
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Q. I have four websites that I want to link your affiliate program to. Does that mean I need four Affiliate ID's?
A. In a short word, no. You can use one affiliate ID for all your linking, across both products and websites. That way all your commission will be recorded in one account instead of four, therefore increasing your commission payments and the time between receiving each payment.
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Q. I have been receiving a few customer complaints about adult content on my site, I don't want to take it down because I believe in freedom of choice and the AXISshop.com banner is one of my best converting sites. Is there anything you can do to help stop the complaints?
A. You bet we can help, there are two things that you can do. Firstly you can link to our 18+ disclaimer page (making sure you add your affiliateID to track your sales) http://www.axisshop.com/warning.asp?AffiliateID=ID-HERE-0001
Secondly you can visit www.icra.org and label your website, this is totally free and take you about 5 minutes to do. Its adds that little piece of mind to your customers by showing them that you care enough about your visitors to protect them from offensive content.
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